Education and student qualification
Follow up on student enquiries while they are still warm
Admissions teams cannot call back hundreds of form fills, ad leads and missed calls quickly. A SoftTalk voice agent can call each enquiry on the schedule and calling hours you configure, answer questions about your programmes, and qualify the student before a counsellor picks up the phone.
Counsellor follow-up requested Hindi + English
The challenge
Why enquiries go cold
- Leads arrive in bursts after campaigns, fairs and results days, far more than counsellors can call the same day.
- Counsellors spend most of their time on students who were never a fit for the course, budget or intake.
- Parents and students call outside office hours and in the language they are comfortable in.
What the agent does
One voice agent, the whole conversation
Calls new enquiries automatically
Upload a list or connect your lead source and the agent calls each student, at the pace and hours you set.
Answers programme questions
Courses, eligibility, fees, intakes and location, answered from the knowledge base you approve.
Qualifies every student
Asks your qualifying questions, such as course interest, current education, budget, preferred intake and city.
Speaks English and Hindi
Follows the student when they switch language mid-call, so the conversation stays natural.
Captures the next step
Records the student's preferred time for a counsellor follow-up or campus visit, and the details your team needs.
Sends results to your team
Every call is segmented by outcome, with a transcript and summary, and can be pushed to your CRM by webhook.
What you get
Results you can see after every call
Each conversation is recorded in your SoftTalk dashboard with a transcript, an AI-generated summary and its outcome, so your team knows exactly who to call next.
- Enquiries followed up on the schedule you set
- Counsellor time spent on qualified students
- A transcript and summary of every conversation
More use cases
The same platform, other conversations
Hear it on your own use case
In a 15-minute demo we show you a SoftTalk voice agent handling a conversation like yours, and answer your questions.