Inbound customer support
Handle routine support calls, even at busy times
Most support calls ask the same questions. A SoftTalk voice agent can answer them from the information you approve, based on your business configuration and availability, capture the details of anything it cannot resolve, and give your team a summary to follow up on.
Summary sent Follow-up needed
The challenge
What hurts support teams
- Callers wait in queues or reach voicemail at peak times and after hours.
- Agents spend their day on repetitive questions about status, timings and policies.
- Issue details are captured inconsistently, so follow-ups take longer than they should.
What the agent does
One voice agent, the whole conversation
Handles inbound calls
AI voice agents can handle inbound calls to your SoftTalk number based on your business configuration and availability.
Grounded answers
Instructed to answer only from your approved knowledge base, and to say so rather than guess when something is not covered.
Captures the issue
Collects the caller's name, number, order or account reference and what they need.
Natural in two languages
Talks in English or Hindi and follows the caller when they switch.
Summaries for your team
Every call has a transcript and an AI-generated summary, with a daily report by email.
Connects to your tools
Send call outcomes to your helpdesk or CRM by webhook or API.
What you get
Results you can see after every call
Each conversation is recorded in your SoftTalk dashboard with a transcript, an AI-generated summary and its outcome, so your team knows exactly who to call next.
- Fewer unanswered calls at busy times
- Fewer repetitive calls for your agents
- Consistent issue details captured
More use cases
The same platform, other conversations
Hear it on your own use case
In a 15-minute demo we show you a SoftTalk voice agent handling a conversation like yours, and answer your questions.