Business enquiries and follow-ups
Handle enquiries and routine calls with AI voice agents
Enquiries, appointment confirmations, payment reminders, feedback calls: routine conversations that matter but eat up your team's day. SoftTalk voice agents can run them for you, inbound and outbound, and record what each caller said.
Flagged for clinic follow-up
The challenge
The calls nobody has time for
- Enquiry calls come in while your team is busy, and callers rarely leave a message.
- Reminder and confirmation calls are skipped when the day gets busy, leading to no-shows and late payments.
- Feedback and information collection is patchy because nobody can call every customer.
What the agent does
One voice agent, the whole conversation
Answers business enquiries
Explains your services, timings and process, and collects the caller's requirement.
Collects information
Gathers the details you need, such as name, city, requirement and preferred time, in a structured way.
Reminders and confirmations
Calls customers to confirm appointments, visits, orders or payment dates.
Feedback and surveys
Runs short conversational surveys and records the answers for your team.
Campaigns at scale
Upload contacts into groups and run outbound campaigns with the hours and pacing you choose.
Clear records
Transcripts, summaries and outcomes for every call, available in your dashboard and by webhook.
What you get
Results you can see after every call
Each conversation is recorded in your SoftTalk dashboard with a transcript, an AI-generated summary and its outcome, so your team knows exactly who to call next.
- Fewer missed enquiries
- Routine calls run on the schedule you set
- Structured data from every conversation
More use cases
The same platform, other conversations
Hear it on your own use case
In a 15-minute demo we show you a SoftTalk voice agent handling a conversation like yours, and answer your questions.