AI voice agents for businesses
AI Voice Agents That Handle Real Business Conversations
SoftTalk voice agents make and answer phone calls for your business. They qualify leads and students, support customers, handle enquiries and follow up, in a natural voice, in English and Hindi.
- Inbound and outbound calls
- English and Hindi
- Transcript and summary of every call
Site visit requested: weekend Sent to sales team
What SoftTalk does
Automate both sides of the phone
One platform for the calls your business receives and the calls it needs to make.
Inbound calls
AI voice agents can handle inbound calls to your SoftTalk number based on your business configuration and availability.
- Answers questions from your approved knowledge base
- Captures the caller's details and what they need
- Handles support requests and business enquiries
Outbound calls
Run calling campaigns to lists of leads, students or customers.
- Follows up with new leads on your schedule and qualifies them
- Follows up, reminds and confirms
- Collects feedback and information at scale
Use cases
Built for the conversations your business has every day
Configure an agent for each conversation, with its own script, knowledge and outcomes.
Education
Student enquiries and admissions qualification
Learn more →Sales and lead qualification
Call, qualify and follow up on your leads
Learn more →Customer support
Answer inbound calls and common questions
Learn more →Business enquiries and follow-ups
Collect information, reminders and confirmations
Learn more →Also used for payment and due-date reminders, order and delivery updates, appointment confirmations and feedback surveys.
How it works
From script to live calls in three steps
Design your agent
Define what the agent should say and ask, pick a voice and language, and add the knowledge it may use to answer questions.
Connect your calls
Assign a phone number for inbound calls, or upload contacts and launch an outbound campaign. Test it yourself first.
Review and act
See every call's transcript, summary and outcome in your dashboard, and send results to your CRM by webhook.
Platform
Everything a voice agent needs to do real work
Natural voice in English and Hindi
Human-sounding voices that follow the caller when they switch language mid-call.
Answers from your knowledge base
Agents are instructed to answer only from the information you approve, and to say so rather than guess.
Qualification and segmentation
Ask your questions, capture the answers, and sort every call into outcomes your team can act on.
Outbound campaigns
Upload contacts into groups and run calling campaigns with the hours and pacing you choose.
Transcripts, summaries and reports
Every call recorded in your dashboard with a transcript and an AI-generated summary, plus a daily email report.
Webhooks and API
Send call outcomes and captured details to your CRM or other systems automatically.
Who it's for
For teams that run on phone conversations
If your growth depends on calling people back quickly, or answering when they call you, a voice agent takes the repetitive part off your team.
- Education and training: admissions enquiries and student qualification
- Real estate: buyer qualification and site-visit scheduling
- Franchise and retail: partner enquiries and investor qualification
- Financial services: lead follow-ups and payment reminders
- Healthcare and clinics: appointment confirmations and enquiries
- Consumer brands and services: support calls, order updates and feedback
Questions
Good to know
Will callers know it is AI?
The agent speaks in a natural voice, and you decide how it introduces itself: by name, as your team's assistant, or as an AI assistant.
Which languages does it speak?
English and Hindi, and it follows the caller when they switch between them during a call.
What if it does not know an answer?
It is instructed to answer only from the information you approve. If something is not covered, it tells the caller and notes the request for your team.
Can I use it for both inbound and outbound calls?
Yes. Agents can answer calls on your SoftTalk number and run outbound calling campaigns to your contact lists.
Put a voice agent on your calls
See a SoftTalk voice agent handle a conversation like yours in a 15-minute demo.