An AI receptionist that answers when your team can’t.
SoftTalk answers your incoming business calls, handles the questions you set it up for, records each conversation, and can transfer a call to a phone number you choose when a person is needed.
What happens when a call comes in
Your receptionist follows the instructions you give it, and can hand over to a person if you set a transfer number.
Answer instantly
Your AI receptionist picks up incoming calls, including when your staff are busy or unavailable.
Understand intent
It listens, asks follow-up questions and works out what the caller needs.
Answer or escalate
It answers the questions you have set it up to handle and collects the details you ask for. If a transfer number is set, it can pass the call to your team.
Keep a record
Each call is recorded, and an AI-generated summary and status are added after the call so your team can review it.
Set up around your business
Tell your receptionist about your business and what it should do, then try it before you rely on it.
Create your agent
Choose a voice and tell it about your business, services and common questions.
Test it yourself
Call your agent, hear how it responds and adjust the instructions until it sounds right.
Go live
Once you are happy with it, let it answer your incoming calls. Add a transfer number if you want it to be able to pass calls to a person.
See what each call was about
Review AI-generated call summaries and call statuses, such as resolved or follow-up required, to see what needs your attention.
Try a demo call
Choose a sample workflow and request a demo call, or use the number shown to call a SoftTalk AI agent yourself.
Get a Demo Call
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Frequently asked questions
What is SoftTalk and how does it work?
SoftTalk is an AI voice agent platform that answers and makes calls on your behalf using natural, human-like conversations. It works 24/7 to handle customer interactions, qualify leads, and route calls no coding needed.
Can the AI talk in multiple languages?
Yes, SoftTalk supports multilingual conversations. Your customers can speak in their preferred language, and the AI will respond naturally, improving engagement and trust.
Do I need any technical or coding skills to set it up?
Not at all. SoftTalk includes a no-code builder that allows anyone to launch a fully functional AI agent in under 60 seconds - no developer required.
Can I customize the conversation flow for my business?
Absolutely. SoftTalk’s visual flow builder allows you to define custom questions, answers, routing logic, and even integrate with your CRM or helpdesk.
What happens if the AI doesn’t understand the caller?
If the AI gets confused or detects a complex query, it can instantly transfer the call to a human agent or collect a callback request—ensuring no dead ends.
Can SoftTalk handle both incoming and outgoing calls?
Yes, SoftTalk supports both inbound and outbound calls. Whether you're receiving customer inquiries or running sales/outreach campaigns, the platform adapts to your needs.
How much does SoftTalk cost?
We offer flexible pricing plans based on usage and features. Whether you're a small business or an enterprise, there's a package that fits your needs. Contact sales for a personalized quote.
Will my customers know they’re speaking with an AI?
Not likely. SoftTalk agents use advanced voice synthesis and natural language understanding to sound human, respond intelligently, and keep conversations seamless.
Is there a delay or awkward pause between questions and responses?
No. SoftTalk uses real-time streaming and barge-in capabilities to respond quickly and naturally—just like a real conversation.
How does SoftTalk route calls to the right department or person?
The AI uses intent detection and smart routing logic to understand the caller’s needs and instantly transfer them to the correct department or human agent when needed.
Give every caller an answer.
Set up an AI receptionist that answers incoming calls and can pass them to a number you choose when a person is needed.