Privacy Policy

SoftTalk Technologies Private Limited ("SoftTalk", "we", "us", or "our") is committed to protecting the privacy and security of your personal and business data. This Privacy and Data Policy outlines how we collect, use, store, disclose, and protect your information when you use our website, services, and platform.

This Policy is governed by the Information Technology Act, 2000, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").

Information We Collect
We may collect the following types of data:
a. Personal Information
Name, email address, phone number
Business name, job title
IP address, browser details, device information

b. Communication Data
Call audio recordings and transcripts
Customer voice inputs handled by the AI
Chat or support tickets

c. Payment & Transaction Data
Billing information and invoices (processed via third-party payment gateways)

d. Usage Data
Pages visited, time spent, interactions with features
Agent activity logs, campaign metrics

Purpose of Data Collection
We collect and use your data to:
Provide and manage our AI voice agent services
Improve performance, accuracy, and personalization
Respond to support requests and customer queries
Send relevant updates, invoices, or policy changes
Ensure legal compliance and system security

Consent
By using SoftTalk’s website and services, you consent to the collection and processing of your information as outlined in this Policy. You may withdraw consent anytime by writing to care@softtalk.in, subject to service limitations.

Cookies and Tracking
SoftTalk uses cookies and tracking tools (Google Analytics, etc.) to improve user experience, analyze usage, and personalize content. You can manage cookie settings through your browser.

Third-Party Sharing
We do not sell or rent your personal data. However, we may share data with:
Trusted third-party service providers (e.g., payment gateways, cloud hosting)
Government or legal authorities when required by law
Internal subsidiaries or technology partners under strict confidentiality

Data Storage & Retention
All data is stored on secure servers with access control.
Call recordings, transcripts, and logs are retained for up to [insert duration], unless required longer for legal or support reasons.
You may request deletion of your data by emailing care@softtalk.in.

Data Security
We implement reasonable security practices including:
SSL encryption
Role-based access control
Firewall and intrusion detection
Regular backups and audits
These practices comply with Rule 8 of the SPDI Rules under Indian law.

User Rights
As per applicable Indian law, you have the right to:
Access your data
Request correction of incorrect data
Withdraw consent
Request data deletion (subject to legal limitations)
Please email care@softtalk.in to exercise these rights.

Children's Privacy
SoftTalk is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors.

Changes to this Policy
We may revise this Privacy Policy from time to time. Updates will be posted on this page with the "Effective Date." Continued use of services after changes means you accept the revised Policy.

Grievance Officer
In accordance with the Information Technology Act, 2000 and the SPDI Rules, below are the grievance redressal details:
Email: care@softtalk.in
Response Time: Within 15 working days

Contact Us
For any privacy-related queries or concerns, please reach out to:
SoftTalk Technologies Private Limited
Email: care@softtalk.in
Website: www.softtalk.in
Address: M 106, Sector 25, Jal Vayu Vihar, Noida, UP, 201301